How do I return an item? Please contact customer service at 800-256-5186 for information on returning an item. There is a 30% restocking fee on returns. Returns: Returns must have a Return Merchandise Authorization (RMA) prior to being shipped to A-AERIAL and in new condition for resale. All returns must be shipped Prepaid by customer. A-AERIAL customer service will inform you of any provisions, if any, relative to your return. Thank you. Our Address is: A-Aerial Service Company, Inc. 3462 Webster Ave Perris, CA 92571