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How do I return an item? Please contact customer service at 800-256-5186 for information on returning an item. There is a 30% restocking fee on returns. RETURNS: All returns must be pre-approved and have a completed RMA form along with an order receipt or proof of purchase. There is a 30% restocking fee on returns. You have 30 calendar days to return any items from the date it was purchased. To be eligible for a return, your item must be unused and in the same condition that you received it. REFUNDS: All returns must have a completed RMA form along with an order receipt sent to team@aaerial.com. Once your RMA is approved, please return product in its original packing. The customer is responsible for all return shipping costs. A credit toward your account will be issued or a check will be sent in a reasonable amount of time after arrival and inspection of the item. Important Disclaimer Notice!! During this time of COVID, A-Aerial Service Company cannot guarantee any freight delivery time frames. All of the ground and freight carriers, including UPS & FEDEX Overnight, will not offer any guarantees, refunds, or credits for late deliveries. More importantly, please be aware that a good portion of all deliveries are arriving late and the freight companies are claiming a "National Emergency" as the reason for the delays. We are very sorry about this situation, but A-Aerial cannot offer any refunds for late deliveries. Our Address is: A-Aerial Service Company, Inc. 3462 Webster Ave Perris, CA 92571 |